Drastic times calls for drastic measures. The UK is now more dentally litigious than the USA. And whilst many of the cases taken against dentists are justified, many are not and could have been avoided. It is time we took our power back. It is upto you to take control of your dental practice, and determine the patients you want to treat. No longer should you treat all and sundry. No longer should you accept “heart sink” patients or people who are rude, disrespectful and downright unpleasant. Whilst it is true that many people act strangely when fear is entered into the equation, there is no excuse for behaviour that makes you and your staff feel uncomfortable or threatened. With that in mind, I give you the manifesto for treating patients in the 21st century.
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